Inside Business Development Representative

The Inside Business Development Representative (IBDR) supports FutureFeed’s growth and client retention goals through direct outreach to prospects and clients. This position is responsible for qualifying inbound leads, executing outbound prospecting campaigns, securing product demonstrations, and driving engagement through programmatic outreach. The IBDR also plays a key role in subscription renewals and partner re-engagement efforts to maintain and expand FutureFeed’s customer base.

Key Responsibilities

Lead Development & Sales Support

·         Qualify inbound leads generated through webinars, events, content downloads, and website inquiries via phone, voicemail, email, and social media.

·         Conduct outbound prospecting to new prospects and strategic accounts to initiate discovery conversations and schedule demos or sales meetings.

·         Clearly and effectively communicate FutureFeed’s value proposition and platform capabilities.

·         Maintain accurate and timely records of all lead and customer interactions in the CRM (HubSpot).

·         Collaborate with the sales team to ensure seamless lead hand-offs and follow-up.

Customer Retention & Re-Engagement

·         Proactively reach out to existing customers nearing subscription renewal to ensure timely renewals.

·         Re-engage former customers and inactive partners to recapture business.

·         Track and analyze reasons for churn or inactivity and share insights to support improvement initiatives.

Internal Coordination & Reporting

·         Provide regular updates to the CRO and key stakeholders on outreach activity, lead conversion, renewals, and partner engagement metrics.

·         Partner with Marketing and Customer Success to share frontline insights that enhance messaging and service delivery.

·         Identify recurring client needs and recommend process improvements or new opportunities for engagement

Experience:

·         Bachelor’s degree in business, marketing, communications, or a related field.

·         Minimum of 2 years experience in business development, inside sales, or account management, preferably within a SaaS or cybersecurity/compliance environment.

·         Demonstrated success in a business development role (meeting or exceeding goals and quotas)

·         Experience selling to and supporting government contractors is highly desirable.

·         Familiarity with the Cybersecurity Maturity Model Certification (CMMC) program is a strong plus.

Skills and Attributes:

·         Excellent verbal and written communication skills, with the ability to simplify complex topics.

·         Strong interpersonal skills, with the ability to build rapport quickly.

·         A collaborative team player who also thrives as a self-starter.

·         Organized and detail-oriented, with strong follow-through.

·         Adept at managing multiple priorities in a fast-paced environment.

·         Experienced using CRM systems and customer success platforms

·         Comfortable working in a remote, distributed team environment.