Customer Engagement Specialist

We are seeking a Customer Engagement Specialist to join the FutureFeed team. This role blends sales and customer success responsibilities, ensuring our customers and prospects receive exceptional experiences throughout their journey with FutureFeed. The ideal candidate is proactive, relationship-driven, and thrives in both generating new business and supporting long-term customer success.

As the primary point of contact for prospects and customers, you will follow up on leads and inquiries, deliver product demonstrations, close new business, and nurture ongoing customer relationships. You will also engage with customers throughout their subscription lifecycle to maximize value realization, drive adoption, secure renewals, and identify opportunities for add-on business.

This position also includes providing help desk support, assisting with trade shows and conferences, and representing FutureFeed with professionalism and enthusiasm.

Key Responsibilities:

• Sales & Business Development

  • Follow up on inbound leads and inquiries.

  • Conduct product demos and presentations tailored to prospects’ needs.

  • Manage the sales process from initial interest through contract close.

  • Identify opportunities to upsell and cross-sell additional products and services.

• Customer Success & Support

  • Serve as the main point of contact for customer onboarding, engagement, and retention.

  • Provide timely, effective responses to help desk tickets and support inquiries.

  • Ensure customers realize maximum value from their FutureFeed subscription.

  • Proactively manage subscription renewals and secure long-term customer relationships.

• Engagement & Events

  • Represent FutureFeed at trade shows, conferences, and customer events.

  • Support marketing and outreach activities to increase awareness and adoption.

• Experience:

  • 3–5 years in a combined sales and customer support role with a B2B software or SaaS company.

  • Demonstrated success in closing deals and driving customer retention.

  • Experience selling to and supporting government contractors is highly desirable.

  • Familiarity with the Cybersecurity Maturity Model Certification (CMMC) program is a strong plus.

• Skills & Attributes:

  • Excellent verbal and written communication skills, with the ability to simplify complex topics.

  • Strong interpersonal skills, with the ability to build rapport quickly.

  • A collaborative team player who also thrives as a self-starter.

  • Organized and detail-oriented, with strong follow-through.

  • Adept at managing multiple priorities in a fast-paced environment.

  • Comfort with CRM systems, customer success platforms, and help desk tools.

  • Willingness to travel for trade shows, conferences, and customer meetings.

  • BA / BS Degree